Effective Date: March 22, 2025
Countries & Policy
Key Return Information:
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Return Period: 30 days from the delivery date for eligible items
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Product Condition: Items must be in new condition, with tags attached and in the original packaging
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Restocking Fee: None
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Refund Processing Time: Refunds processed within 10 days of return approval
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Return Shipping Costs: Flat $19.95 per product returned (downloadable and printable return label provided)
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Processing Fee: A small non-refundable transaction processing fee (retained by our payment provider) will also be deducted from your refund
Conditions for Returns:
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Eligible Products for Return:
- We accept returns for both defective and non-defective products. Items must be unused, unworn, and in new condition to qualify.
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Return Eligibility by Condition:
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Defective Products: If an item arrives defective or damaged, contact us by email within 30 days of delivery for a replacement or full refund. A photo of the product is required when requesting a refund.
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Non-Defective Products: Returns for non-defective items are accepted if they are in new, unused condition with all tags and original packaging. A photo of the product is required when requesting a refund.
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Product Condition and Window:
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New Only: Items must be in new condition with tags and packaging to qualify.
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Return Window: 30 days from the delivery date.
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Without Tags / Used: Items without tags or used may be rejected or only partially refunded.
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Exchange Policy:
- Beaded Bag® allows direct exchanges for a different size, color, or style. Please follow the return process and indicate your exchange preference when contacting us.
Initiating a Return:
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Contact Customer Support:
- Email our customer support team at info@beaded-bag.com with your order number, item details, and reason for return. Attach a photo of the product (required for any refund request).
- Alternatively, you can reach out through our Contact Us page.
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Return Authorization and Shipping Instructions:
- Upon approval, our support team will provide a return authorization and instructions for mailing the item back to us. A downloadable $19.95 per product return label will be available for shipping costs.
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Packaging and Shipping Requirements:
- Items should be returned in secure packaging with the original tags and documentation. Failure to meet these conditions may delay the refund process.
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Required Documentation:
- Include the return authorization slip in your package, along with photos or additional documentation as needed.
Refunds:
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Refund Approval and Processing:
- After we receive and inspect your return, we will notify you of approval status. Refunds are processed within 10 days to the original payment method once approved.
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Extended Timeframe: If the return package is incomplete or improperly packaged, inspection and refund approval may require additional processing time.
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Refund for Shipping & Fees:
- Return shipping fees and transaction processing fees are non-refundable unless an error occurred on our end, such as a defective or incorrect item being sent.
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Refund Exceptions:
- Items returned without original tags or in used condition will not qualify for a full refund and may incur a partial fee or be rejected.
Policy Updates:
- This Return & Refund Policy is subject to periodic review and updates.
- Changes to the policy will be reflected on this page. We encourage you to review this policy regularly for the most up-to-date information.
Contact Us
We are committed to providing flexible, customer-friendly service and value your satisfaction with our products. Thank you for choosing Beaded Bag®, and happy shopping!
