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    FREE SHIPPING FOREVER

    TRUSTED BY 10,000+

    EASY RETURNS

    • FREE SHIPPING FOREVER

    • TRUSTED BY 10,000+

    • EASY RETURNS

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    📦 Free Shipping on all orders!

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    FAQs

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    Track Order

    Stay updated on your order's journey from our warehouse to your door.

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    Contact Us

    Fast, efficient support tailored to your needs. Don't hesitate to ask.

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    Shipping

    We offer fast and reliable shipping options to ensure your order.

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    Returns & Refunds

    Shop confidently with our easy, hassle-free returns policy.

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    Secure Payment

    Safe and secure payment methods for your peace of mind.

    Frequently asked questions

    Orders & Purchases

    How do I cancel or edit an order? keyboard_arrow_down
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    Unfortunately, we cannot cancel orders due to a change of mind. However, we understand that mistakes happen. If you need to edit your order information, such as the delivery address or contact number, please contact our customer service as soon as possible.
    Here’s what you can do:

    • Contact our customer service via email address.
    • Have your order number ready when contacting customer service.
    • We cannot guarantee changes to orders after 24 hours of placement. This is because orders may be processed once received
    How can I track my order? keyboard_arrow_down
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    Once your order is shipped, we’ll send you a tracking number via email. Simply enter this number on our Track Order Page to follow your package in real time.

    What if there is a problem with my order? keyboard_arrow_down
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    If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.

    Returns & Refunds

    What is your return window? keyboard_arrow_down
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    We accept returns within 30 days from the delivery date. To start a return, please email us at info.beadedbag@gmail.com or use our Contact page. Please include your order number, item details, and a photo of the product.

    Under what conditions can I return an item? keyboard_arrow_down
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    • Items must be unused, unworn, and in new condition, with all original tags and packaging.
    • Photo required: Include a clear photo of the item (and its tags/packaging). If defective, add close-ups of the issue and the shipping box/label.
    • Proof of purchase (order confirmation, receipt, or order number) is required.
    • Items without tags or used may be rejected or only partially refunded.
    Can I exchange an item instead of returning it? keyboard_arrow_down
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    Yes. We accept direct exchanges for a different size, color, or style. Please follow the return process and specify your exchange request. Exchanges are subject to product availability.

    What if my item arrives damaged or defective? keyboard_arrow_down
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    Yes. We accept direct exchanges for a different size, color, or style. Please follow the return process and specify your exchange request. Exchanges are subject to product availability.

    How do refunds work? keyboard_arrow_down
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    Approved refunds are issued to the original payment method within 5–10 business days after processing your return.

    Shipping & Tracking

    How long does shipping take? keyboard_arrow_down
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    • United States: 5–10 business days
    • Europe: 7–14 business days
    • Rest of the World: 10–20 business days

      Please note: tracking updates may take 5–7 working days, and delivery times may vary due to customs or local postal delays.
    Do you offer free shipping? keyboard_arrow_down
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    Yes — we offer free worldwide shipping on all orders. No minimum purchase required.

    Can my order ship in multiple packages? keyboard_arrow_down
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    Yes. Orders with multiple items may arrive in separate packages. You’ll receive individual tracking numbers for each shipment.

    What if my package is lost or delayed? keyboard_arrow_down
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    If your order is lost or arrives damaged, contact us within 7 days of delivery. Provide your order number and photos if available. We’ll investigate and issue a replacement or refund if necessary.

    Who pays customs or import duties? keyboard_arrow_down
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    International orders may be subject to local customs fees or taxes, depending on your country’s regulations. These costs are the buyer’s responsibility and are not included in product prices.

    Payments & Security

    What payment methods do you accept? keyboard_arrow_down
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    We accept secure payments through Shopify Payments, including:

    • Credit & Debit Cards: Visa, MasterCard, American Express, Discover, JCB, Diners Club
    • Digital Wallets: Apple Pay, Shop Pay, Google Pay
    Is my payment information secure? keyboard_arrow_down
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    Yes. All transactions are protected by SSL encryption and processed through Shopify Payments. We never store your card information.

    When will I be charged? keyboard_arrow_down
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    Payments are authorized and captured immediately at checkout. The charge will appear on your payment method as soon as your order is placed.